Who We Are

Are you passionate about keeping marriages together?

Do you love empowering people and giving them hope? Do you want to make a HUGE difference in the world?

If you answered YES to all of these questions – then you might be a great fit for this job!

Marriage Helper is a local company with a GLOBAL mission: to save marriages and strengthen families. And we do a REALLY good job at it.

Over the past 20 years, the workshops and courses that our team has created have a 70% success rate at saving marriages — even the marriages literally everyone else has given up on.

We work with marriages that are affected by:
Affairs, control, addiction, communication issues, lack of intimacy…the list goes on.
We’ve seen it all…Even marriages that have been divorced for up to 10 years!

Here’s what we are looking for:
Someone who wants to come on board and help us spread our message of hope FAR and WIDE!

Our Mission & Values

Support, save, and strengthen marriages to last a lifetime.

At Marriage Helper, we are fully invested in our mission.

Dedicated, fiercely and fearlessly, to the mission

Courageous Compassion

Unshakable truth

Expecting Greatness

Find a Way

Our Teams

Customer Success Team

Marriage Helper Coaches

Client Representatives

Marketing Team

Tech And Product Development

Current Openings

Customer Success Team

Director of Customer Success

US – Nashville, TN and Remote

Role Overview

This role’s main focus is on the client experience, client success, client retention, and client referral rate. The focus would be on creating the Customer Success strategy in the organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through net retention improvements.

Responsibilities will include:

Strategic Leadership: Lead the development and execution of comprehensive customer success strategies that align with Marriage Helper’s mission and objectives. Provide visionary leadership to the customer success team, fostering innovation and creativity.

Customer Experience: Define the red carpet experience for our customers – leading our membership, coaching and workshop delivery teams to delivery this

Drive customer outcomes: product adoption and customer experience:

Influence future lifetime value through higher product adoption, customer satisfaction

Reduce churn and drive new business growth through greater advocacy

Managing Customer Feedback: Develop a system to collect feedback from customers and analyze it to identify where the company can improve.

Product Development: Create a strategy for developing new products in response to customer feedback and research.

Own Key Metrics for your team: Churn rate, NPS, Engagement/Adoption metrics

Team Development: Build and nurture a high-performing customer success team. Provide mentorship, guidance, and professional development opportunities to team members. The team includes:

  • The Workshop delivery team
  • The coaching team
  • The membership delivery team
  • The customer support team
  • The product research team

Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, and marketing, to ensure cohesive and integrated efforts that support overall business objectives.

Budget Management: Responsible for the development and management of the customer success budget, ensuring optimal allocation of resources for maximum impact.

Requirements:

  • Devoted, fiercely and fearlessly, to the mission of Marriage Helper
  • Minimum of 10 years of progressive customer success experience, with at least 3 years in a leadership role.
  • Strong preference for experience in a highly-competitive service and hospitality environment such as the Ritz-Carlton or Chick-fil-A.
  • The ability to analyze data and develop strategies based on customer insights
  • Excellent communication and interpersonal skills, with the ability to inspire and lead the marketing team.
  • Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, delegation and planning
  • Strategic thinker with a track record of driving results and achieving business objectives.
  • Willing to try new things, fail, and try again

Our home is in Nashville, TN. Nashville based hires are strongly preferred.

Email your resume and cover letter to be considered. Please list the job title on the subject line.

In-Person or Online Workshop Break Out Leader

US – Nashville, TN and Remote

The Position:

Marriage Helper is growing and helping more couples than ever!

We are looking for workshop graduates who are interested in investing in other couples and families by serving as breakout leaders for the Marriage Helper workshops.

We currently have an opportunity to join the Workshop delivery team, by being a breakout leader for our 3 day Marriage Helper workshop.

Breakout leaders engage with participants individually and facilitate the breakout groups throughout the weekend.

Here’s who we are looking for:

  • a workshop graduate who is passionate about our mission
  • someone who is servant-hearted, anticipatory in what tasks need to be done
  • a team player, willing to work with the team to deliver the utmost client service to our workshop participants
  • a strong communicator who can be a welcoming voice while being sensitive to our client’s situations

Schedule:

Fridays and Saturdays – 7am to 6pm CT,

Sundays – 7am to 3pm

*Must be available to work at least one workshop per quarter

Location:

For our online workshop breakout leader’s can be based anywhere but must be able to accommodate the timings of the workshops above.

Our In-Person workshop take place in Nashville and we are looking for someone who is within commuting distance of there.

Here’s what is expected of breakout leaders:

  • Provide the workshop coordinator weekends available to work for an upcoming three to six month period.
  • Work at least one workshop each quarter
  • Are present either in person or on camera (depending on format) all day Friday, Saturday, and Sunday of assigned workshop weekends
  • Assist in leading breakout groups, help with the workshop (In- Person keeping snacks and refreshments stacked Online assist with the waiting room intake), mingling with couples during the breaks, and anything else that lends to a better experience at the workshop.
  • Stay up to date on Marriage Helper content, and participate in follow up breakout leader training.

Email your resume and cover letter to be considered. Please list the job title on the subject line.

Coaching Team

There are no coaching team positions available at this time.

Client Representatives

Sales Development Representative-SDR

US – Nashville, TN + Remote

The Position:

The SDR acts as a Lead generator for Marriage Helper as part of the Client Representative Team. Focusing on outbound activities, the SDR will contact Leads and nurture them until they are ready to be handed off to the Client Reps. This position requires excellent phone and email skills, familiarity with various sales tools, and the use of HubSpot to carry out daily functions. This is a proactive position calling on individuals who have expressed some level of concern in the past or present about their marriage, but who have held back from engaging in dialogue with a Client Rep. The SDR executes a key function for the growth of Marriage Helper and the saving of marriages.

The Candidate :

This proactive and highly organized individual will practice integrity at the highest level, with strict adherence to moral and ethical principles while building trust over the phone and via email. This caring individual will possess a genuine concern for marriages, and work to support the Sales team and the entire organization. Hope for better marriages will drive this individual, and he or she will strive to handle information and communication with clients and team members alike in a professional and confidential manner. This focused communicator will be relentless in his or her approach to serving, never too pushy and never too weak, using curiosity to gauge the interest and commitment level of a Lead.

Our home is in Nashville, TN but our team works remotely. Nashville based hires are strongly preferred.

Email your resume and cover letter to be considered. Please list the job title on the subject line.

Intake Specialist

US – Nashville, TN + Remote

The Position:

The Intake Specialist (IS) intentionally interrupts the path of troubled marriages by pointing the potential client to the best options for help. The IS calls and emails incoming leads queued up by Marketing, and walks them to a next step commitment for the most appropriate help needed to save every affected marriage. The IS does not coach and advise and solve the marriage issues, but rather, invites the lead to open up and consider signing up for help by:

  1. asking really good questions
  2. listening intently to the specifics at hand
  3. recommending the best next step
  4. securing a commitment

IS’s must be highly skilled, servant-hearted salespeople who are very adept at using the phone and email to guide individuals in a troubled marriage to the exact help that will turn that troubled marriage around. This position requires familiarity with various sales tools and the use of HubSpot to carry out daily functions.

The Candidate :

This empathetic and compassionate individual will practice integrity at the highest level, with strict adherence to moral and ethical principles. This caring individual will possess a genuine concern for marriages, those inside and outside our Company and commit themselves to the uncomfortable but necessary work of interrupting a marriage headed for disaster. True Hope and Belief for better marriages will drive this individual, and he or she will strive to handle information and communication with clients and team members alike professionally and confidentially. This excellent communicator must not easily accept “No!” as an answer, but with dignity and empathy, be willing to push back against excuses and objections individuals and couples bring to the table. This highly focused, self-disciplined individual will take ownership of his or her contribution to the Marriage Helper Team and flourish in an environment of freedom while making a significant impact on thousands of marriages.

Our home is in Nashville, TN but our team works remotely. Nashville based hires are strongly preferred.

Marketing Team

Director of Marketing

US – Nashville, TN + Remote

Role Overview

Creating the CLIENT-FIRST marketing strategy and driving implementation of campaigns within the marketing department to expand audience, increase qualified leads, and working along the sales team to convert leads into clients.

Responsibilities will include:

Strategic Leadership: Lead the development and execution of comprehensive marketing strategies that align with Marriage Helper’s mission and objectives. Provide visionary leadership to the marketing team, fostering innovation and creativity.

Brand Management: Oversee the development and maintenance of a strong, consistent brand identity across all channels. Ensure that our messaging resonates with our target audience.

Content Management: Drive a comprehensive content strategy, optimizing it for search engines. Ensure that our content aligns with our mission and engages our audience effectively.

Top 10-level Podcasts with massive followings: Spearhead the development and promotion of our podcasts that amplifies our brand’s voice and provides valuable insights to our community.

Speaking/Events: Strategically plan and execute speaking engagements and events to amplify Marriage Helper’s presence, creating meaningful connections with our audience.

Paid Strategy: both Facebook and Google PPC campaigns, managing our ad agency, plus other creative ways to acquire paid leads

Market Research and Analysis: Conduct thorough market research to identify opportunities, trends, and potential challenges. Utilize data-driven insights to inform marketing strategies and optimize campaign performance.

Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, and customer experience, to ensure cohesive and integrated marketing efforts that support overall business objectives. Work with sales team lead to create predictable revenue

Digital Marketing Excellence: Drive digital marketing initiatives, including social media, email campaigns, SEO. Stay abreast of industry trends and emerging technologies to enhance our online presence.

Public Relations: Develop and maintain positive relationships with media outlets and influencers. Lead PR campaigns to enhance Marriage Helper’s visibility and reputation.

Budget Management: Responsible for the development and management of the marketing budget, ensuring optimal allocation of resources for maximum impact.

Team Development: Build and nurture a high-performing marketing team. Provide mentorship, guidance, and professional development opportunities to team members.

Requirements:

  • Devoted, fiercely and fearlessly, to the mission of Marriage Helper
  • Minimum of 10 years of progressive marketing experience, with at least 3 years in a leadership role.
  • Experience with​​ growth funnels, social media, podcast management, Youtube management, content marketing & SEO, PR and branding.
  • Proven success in developing and implementing effective marketing strategies.
  • Excellent communication and interpersonal skills, with the ability to inspire and lead the marketing team.
  • Strategic thinker with a track record of driving results and achieving business objectives.
  • Familiarity with the latest trends and technologies in digital marketing.
  • Experience with B2C marketing.
  • Willing to try new things, fail, and try again

Email your resume and cover letter to be considered. Please list the job title on the subject line.